1. Controller
The controller of your personal data is AM Digital s.r.o., registered office Příkop 843/4, 602 00 Brno, Czech Republic, company ID (IČO) 06657303, VAT ID CZ06657303, entered in the Commercial Register under file number C 103457 vedená u Krajského soudu v Brně (the “controller”).
For any data protection matters contact us at support@venethome.com. We have not appointed a data protection officer as we are not required to.
2. Data we process
- Identification and contact details: name, e-mail, phone.
- Delivery and billing address; for businesses the company name, company ID and VAT ID.
- Order details: products, prices, services, payment and delivery method, order note.
- Communication with us, including complaints and withdrawals.
- Product ratings: the number of stars and, if you fill them in, your name and text. Ratings show the delivery country.
- Technical data needed to run and secure the website (IP address and request details in operational logs).
3. Why we process data
- Processing your order, delivery and communication with you - performance of a contract (Art. 6(1)(b) GDPR).
- Issuing invoices and keeping accounts - legal obligations (Art. 6(1)(c) GDPR).
- Handling complaints and withdrawals and protecting our legal claims - contract, legal obligation and legitimate interest (Art. 6(1)(b), (c) and (f) GDPR).
- Website security and abuse prevention - legitimate interest (Art. 6(1)(f) GDPR).
- Product ratings: verifying the purchase by order number and e-mail and publishing the stars with the delivery country - legitimate interest in trustworthy ratings (Art. 6(1)(f) GDPR). We publish your name and text only with your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time by e-mail.
We do not send marketing without your consent, we do not sell data and we do not use it for automated decision-making or profiling.
4. How long we keep data
- Order data for the duration of the contract and then for as long as warranty and contractual claims can be made, usually 4 years from delivery.
- Accounting and tax records for the period required by law, at most 10 years.
- Operational website logs briefly, at most 7 days.
- Published ratings for as long as we offer the product, or until you withdraw consent or object.
5. Who receives data
- Carriers and assembly partners to the extent needed for delivery (name, address, phone).
- Our hosting and infrastructure provider Cloudflare, Inc.; the order database is located in data centres in Western Europe. Any transfer to the USA is covered by the EU-US Data Privacy Framework, in which Cloudflare participates.
- Our e-mail service provider for order confirmations and other communication.
- Accountants and tax advisers, banks and payment institutions as needed for payment and accounting.
- Public authorities where required by law.
6. Cookies and browser storage
We use no advertising or analytics cookies and do not track you across websites, so we do not ask for cookie consent.
For the shop to work we store your cart, favourites, chosen currency and a summary of your last order in your browser (localStorage and sessionStorage). This data stays on your device and you can delete it at any time in your browser settings.
Our infrastructure provider may use strictly necessary cookies to protect the website against attacks.
7. Your rights
- Right of access to your personal data and to rectification.
- Right to erasure where we no longer need the data or process it unlawfully.
- Right to restriction of processing and to data portability.
- Right to object to processing based on legitimate interest.
- Right to lodge a complaint with the Czech Office for Personal Data Protection, Pplk. Sochora 27, 170 00 Prague 7 (uoou.gov.cz), or with the supervisory authority in your country.
Send requests to support@venethome.com; we respond without undue delay and within one month at the latest.
8. Effective date
This policy is effective from 1 January 2026. The current version is always available on this page.